Returns & Exchanges

We have a 48-hour return and exchange policy, which means you have 48 hours after receiving your item to request a return or exchange. To be eligible for a return or exchange, your item must be in the same condition that you received it unworn, unwashed, unaltered, free from any markings, with all original tags intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange request, you can contact us at contact@hiramek.com or send us a DM on Instagram. If your return is accepted, we’ll provide instructions on how and where to send your package. 

You can always contact us for any return-related questions at contact@hiramek.com.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

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Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved or not. If approved, refunds will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at contact@hiramek.com.